Privacy Policy

Your privacy is important to us. It is Cytalia Corporate Center LTD’s policy to respect your privacy regarding any information we may collect from you across our website, https://wavaya.com, and other sites we own and operate.

1. Information we collect

Log data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

Device data

We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal information

We may ask for personal information, such as your:

  • Name
  • Email
  • Social media profiles
  • Date of birth
  • Phone/mobile number
  • Home/Mailing address
  • Work address
  • Payment information

2. Legal bases for processing

We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so.

These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:

  • it’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);
  • it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;
  • you give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or
  • we need to process your data to comply with a legal obligation.

Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place).

We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.

3. Collection and use of information

We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:

  • to enable you to customise or personalise your experience of our website;
  • to enable you to access and use our website, associated applications and associated social media platforms;
  • to contact and communicate with you;
  • for internal record keeping and administrative purposes;
  • for analytics, market research and business development, including to operate and improve our website, associated applications and associated social media platforms;
  • to run competitions and/or offer additional benefits to you;
  • for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
  • to comply with our legal obligations and resolve any disputes that we may have; and
  • to consider your employment application.

4. Disclosure of personal information to third parties

We may disclose personal information to:

  • third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
  • our employees, contractors and/or related entities;
  • sponsors or promoters of any competition we run;
  • credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
  • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you; and
  • third parties to collect and process data.

5. International transfers of personal information

The personal information we collect is stored and processed in Cyprus, United States and United Kingdom, or where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.

We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.

Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction. There are risks if any such third party engages in any act or practice that would contravene the data privacy laws in our jurisdiction and this might mean that you will not be able to seek redress under our jurisdiction’s privacy laws.

6. Your rights and controlling your personal information

Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy. If you are under 16 years of age, you must have, and warrant to the extent permitted by law to us, that you have your parent or legal guardian’s permission to access and use the website and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.

Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Notification of data breaches: We will comply laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

7. Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Please refer to our Cookie Policy for more information.

8. Business transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.

9. Limits of our policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

10. Changes to this policy

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.

Cytalia Corporate Center LTD Data Controller

Cytalia Corporate Center LTD

privacy@wavaya.com

Cytalia Corporate Center LTD Data Protection Officer

Cytalia Corporate Center LTD

privacy@wavaya.com

This policy is effective as of 4 October 2018.

Cookie Policy

We use cookies to help improve your experience of https://wavaya.com. This cookie policy is part of Cytalia Corporate Center LTD’s privacy policy, and covers the use of cookies between your device and our site. We also provide basic information on third-party services we may use, who may also use cookies as part of their service, though they are not covered by our policy.

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from https://wavaya.com, with the understanding that we may be unable to provide you with some of your desired content and services.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.

Cookies are used to enable certain features (eg. logging in), to track site usage (eg. analytics), to store your user settings (eg. timezone, notification preferences), and to personalise your content (eg. advertising, language).

Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (ie. third parties) are called “third-party cookies”, and can be used to track you on other websites that use the same third-party service.

Types of cookies and how we use them

Essential cookies

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our website.

Performance cookies

Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our site.

Functionality cookies

Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and timezone settings). With this information, websites can provide you with customised, enhanced or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our site.

Targeting/advertising cookies

Targeting/advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We use targeting/advertising cookies on our site.

Third-party cookies on our site

We may employ third-party companies and individuals on our websites—for example, analytics providers and content partners. We grant these third parties access to selected information to perform specific tasks on our behalf. They may also set third-party cookies in order to deliver the services they are providing. Third-party cookies can be used to track you on other websites that use the same third-party service. As we have no control over third-party cookies, they are not covered by Cytalia Corporate Center LTD’s cookie policy.

Our third-party privacy promise

We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.

How you can control or opt out of cookies

If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie.

If you browse websites from multiple devices, you may need to update your settings on each individual device.

Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.

WAVAYA™ Terms of Service

1. Terms

By accessing the website at https://wavaya.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Cytalia Corporate Center LTD’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Cytalia Corporate Center LTD’s website;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Cytalia Corporate Center LTD at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on Cytalia Corporate Center LTD’s website are provided on an ‘as is’ basis. Cytalia Corporate Center LTD makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, Cytalia Corporate Center LTD does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Cytalia Corporate Center LTD or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Cytalia Corporate Center LTD’s website, even if Cytalia Corporate Center LTD or a Cytalia Corporate Center LTD authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on Cytalia Corporate Center LTD’s website could include technical, typographical, or photographic errors. Cytalia Corporate Center LTD does not warrant that any of the materials on its website are accurate, complete or current. Cytalia Corporate Center LTD may make changes to the materials contained on its website at any time without notice. However Cytalia Corporate Center LTD does not make any commitment to update the materials.

6. Links

Cytalia Corporate Center LTD has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Cytalia Corporate Center LTD of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

Cytalia Corporate Center LTD may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Cyprus and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Sales and production policy

1. General Terms

By accessing the website at https://wavaya.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are strongly advised to avoid ordering from our website.

2. Ordering process

Users can order using our e-commerce system, the final order will reflect the choices of the clients in terms of product, pricing, finishing and accessories.

Please double check your order for accuracy before paying and sending it.

3. Photos and graphic representations

Photos are intended for explanatory matters only: they may differ from the final product since not all the finishing or object are easily representable in 2d by a photo.

The materials appearing on Cytalia Corporate Center LTD’s website could include technical, typographical, or photographic errors. Cytalia Corporate Center LTD does not warrant that any of the materials on its website are accurate, complete or current. Cytalia Corporate Center LTD may make changes to the materials contained on its website at any time without notice. However Cytalia Corporate Center LTD does not make any commitment to update the materials.

4. Withdrawal rights

Orders cannot be withdrawn once they are input in our system, even if we didn’t receive your impressions by means of the following European law (partially reported in the following paragraphs.

DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 October 2011

on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council

Article 16

Exceptions from the right of withdrawal

Member States shall not provide for the right of withdrawal set out in Articles 9 to 15 in respect of distance and off-premises contracts as regards the following:

(a)service contracts after the service has been fully performed if the performance has begun with the consumer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader;
(b)the supply of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period;
(c)the supply of goods made to the consumer’s specifications or clearly personalised;

 

5. Modifications to orders

Modifications to orders are accepted only if the order has not been sent to our production department, by instance once you receive our work order by email this will be definitive.

6. CE Marking

Our products are not CE Marked since they are personalized / no series works in compliance with the:

REGULATION (EU) No 305/2011 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 9 March 2011 laying down harmonised conditions for the marketing of construction products and repealing Council Directive 89/106/EEC

https://eur-lex.europa.eu/legal-content/EN/TXT/?qid=1539764637445&uri=CELEX:32011R0305

Article 5

Derogations from drawing up a declaration of performance

By way of derogation from Article 4(1) and in the absence of Union or national provisions requiring the declaration of essential characteristics where the construction products are intended to be used, a manufacturer may refrain from drawing up a declaration of performance when placing a construction product covered by a harmonised standard on the market where:

(a)the construction product is individually manufactured or custom-made in a non-series process in response to a specific order, and installed in a single identified construction work, by a manufacturer who is responsible for the safe incorporation of the product into the construction works, in compliance with the applicable national rules and under the responsibility of those responsible for the safe execution of the construction works designated under the applicable national rules;
(b)the construction product is manufactured on the construction site for its incorporation in the respective construction works in compliance with the applicable national rules and under the responsibility of those responsible for the safe execution of the construction works designated under the applicable national rules; or
(c)the construction product is manufactured in a traditional manner or in a manner appropriate to heritage conservation and in a non-industrial process for adequately renovating construction works officially protected as part of a designated environment or because of their special architectural or historic merit, in compliance with the applicable national rules.

7. Dispatch timeframes

The maximum dispatch timeframes are set to 60 days from the date of order and/or the date of arrival of the ear impressions at our factory in Cyprus (whichever is later).

In moments of particular traffic on our production lines we may set a longer dispatch time and notify our clients during the checkout phase.

In any case our timeframes are never guaranteed and a later delivery cannot give right to the client to withdraw from the order contract.

In case of problems to respect the delivery times we’ll notify the client and try to make our best to make him happy (such as proposing an upgrade or extra discount) unless this is caused by force major.

In case the client has purchased the Fast Track or VIP Service he has right to a faster dispatch: 30 days maximum in normal conditions and one half of the declared timeframes during the checkout in moments of high traffic.

For those clients who choose the VIP Service the dispatch time is considered starting from the client’s approval of the test shells.

In case we cannot accomodate a dispatch in one half of the normal timeframes for clients who purchased one of the above services we’ll reimburse the whole additional service cost.

Even if we need to set a timeframes policy we must underline that our statistic of dispatch without any additional service is lower than one month in most cases.

So far we never missed a fast track or VIP delivery time.

Guarantee

WAVAYA™ custom in-ear monitors are covered by a parts and labour guarantee valid 24 months from the date of dispatch of your order (12 in case of corporate sales).

Our guarantee covers the electronic parts, the drivers and the general functionality of the in-ears with the modalities and limitations reported in the following sections.

A) Upon arrival guarantee.

We have identified several possible problems a client may encounter upon arrival of the order.

This kind of problems are given a high priority resolution and maximum attention by our staff.

The “upon arrival” claims must be submitted through our problems form within 7 days from the arrival of the order at the client address.

A1) Unappealable circumstances.

The following occurrences are resolved by communicating the issue to WAVAYA™ using the problems form, sending them back and receiving a new pair of cIEMs at the expense of WAVAYA™ (upon verification of the effective existence of the claimed issue and that no external agent has caused the claimed problem to the in-ears).

  • The in-ears are not working even if they appear aesthetically perfect
  • One of the in-ears sounds totally different from the other or does not work even if they fit well and you don’t feel any pain wearing them.
    (for the first two occurrences please double check the cable connections and the sound source before filing a claim)
  • There are severe aesthetic issues with the in-ears:
    • Wrong finishing
    • Wrong logo
    • Wrong model
    • Wrong connectors 
    • Uneven porcelain surface hurting during fitting
    • Any uneven part of the glazing visible from 50cm of distance
    • Detached logo or lid

A2) Fitting

Fitting issues may be due to mistakes in the design or production of the in-ears or wrongly taken ear impressions. WAVAYA™ guarantees fitting at its own expenses  only if the problem is due to design and production. Fitting issues due to wrong impressions are invoiced 1/3 of the original pricing of the in-ears + any applicable shipping expense.

Before filing a fitting claim we recommend to try to fit your in-ears several times following the instructions present on our website. We often receive fitting claims which are recalled the day after just because the client was not expecting a certain sealing effect or didn’t rotate the cIEMs properly.

We register fitting claims only on 2% of the orders, therefore this occurrence is very rare. We recommend our client to not give up fitting at first try and file a claim at first impression.

In order to properly fulfill a fitting claim the client will need to follow these instructions:

    • Be extremely sure that there is a fitting problem
    • File a claim using our problems form
    • Takenew fresh molds
    • Receive a return label from WAVAYA™ (ready to ship via TNT/Fedex)
    • Send back the new molds together with the faulty cIEMs, cable and case.

We will scan the new molds taken and confront them with the cIEMs produced and the old molds. From the above data intersection we’ll be able to unequivocally find the origin of the fitting issue.

In case the fitting issue is due to WAVAYA™ we’ll produce a new pair of cIEMs and ship them to the client with the highest priority available in our production.

Both shipments (inbound and outbound) will be at the expense of WAVAYA™.

In case the fitting issue is due to wrong impressions WAVAYA™ will provide proof of this problem to the client and they will be called to pay 1/3 of the original cost of the cIEMs plus inbound and outbound shipping costs (at our TNT/Fedex rate without overcharging).

A3) Transportation issues

Orders are shipped at customer’s risk. Even if we register very few problems in this sense, we cannot take full responsibility upon the shipment for loss, damage or other occurrences since we don’t have control upon the shipping companies. 

We advise the client to purchase the shipment guarantee coverage at checkout in order to be covered for such issues: in this case the courier insurance will cover any issue with transportation.

Just to set clearly what is not covered unless insured:

    1. Accidental loss of the shipment
    2. Force majeure loss or damage
    3. Damages due to temperature, water or other agents
    4. Damages due to squeezing, crashing or any other impact
    5. Broken upon arrival
    6. Theft or absence of parts
    • Customs related problems are never due to our fault or courier’s fault, therefore you will need to liaise yourself with your local customs in order to handle any issues related to custom taxes, clearance, withholding, processing time etc.

The above is  also valid in any transportation in case of exercise of the rights of guarantee.

In case of any out of guarantee occurrence please contact us: we’ll try to help anyway at the full extent of our possibilities with a discount or anything else that may help the client.

B) Two year guarantee against manufacturing problems

WAVAYA™ guarantees any custom in-ear against manufacturing problems for the 24 months following the dispatch date. In case the product stops working or has issues within the first two year of life which are not caused by external sources, the client may file a claim using our “problems form” and receive a shipment label to send it back to WAVAYA™. After verifying the issue WAVAYA™ will repair or re-do the product and send it back to the client within the normal production times.

Both inbound and outbound transportation costs are at the customer’s expense.

What is not covered in the 2 years guarantee:

    1. Any damage due to wearing or usage 
    2. Any damage caused by wax, water or sweat
    3. Any damage caused by external impact (chipping or breaking of porcelain)
    4. Any damage caused by extreme heat (we refer to internal parts since porcelain resists to over 1000°C)
    5. Any damage to accessories (cables, case, wax tool, cable wrapper etc.)
    6. Any damage to Crystals 
    7. In general no external-caused issue is covered by our 24 months guarantee
    8. In case of any out of guarantee occurrence please contact us: we’ll try to help anyway at the full extent of our possibilities with a discount or anything else that may help the client.

We generally re-shell all models with 1/3 of the original pricing charge: the price of electronic parts is very variable and therefore any electronic/driver repair needs to be quoted accordingly.

We are working with an international insurance company in order to offer our clients a full-coverage policy taking care of most of the above issues (such as accidental breakage due to external impact, water damages and probably theft and loss). Please stay tuned and select this option at checkout once available.

In case the sale was made to a company rather than a physical person the period of coverage of the 24 months guarantee is reduced in 12 months (as per European Union law).

Social media – bad review policy and interruption of guarantee rights

Each client should clearly understand that a custom made product may have some production issues or defect in handcrafting even if we perform extensive testing during and after manufacturing.

We encourage our clients to handle any issue by  communicating with us instead of publishing reviews or impressions on the web or social media: especially when they are not sure of the issue that occurred.

We would like to stress that we have no interest in having unhappy clients and we make incredible efforts in order to leave each client satisfied, although this does not mean that we are responsible for anything that happens to your in-ears: the same way a car manufacturing company cannot be responsible for the accidents you may have while driving a car.

We are producing a custom made product, tailored for each client: this is something different from selling an industrial product. The experience of one client may differ from others and therefore the privacy about any problem encountered and its resolution on the WAVAYA™ or client’s side, is considered an integral part of the contract between WAVAYA™ and the clients. Our website navigation, ordering and guarantee policies are intended parts of the contract between us and the client and this contract will be immediately rescinded by WAVAYA™ in case the client will diffuse or threaten to diffuse any information about problems encountered with WAVAYA™ products and their resolution.

This policy has not been deliberated and enforced in order to cover our customer service negligence or our bad will to handle our client’s problems but only because we know that publishing bad reviews is unnecessary and not useful for the resolution of any issue and also because in most cases the client is unaware of the effective problem and while being upset they could start publishing impressions and sentences that may be totally untrue and damaging for any manufacturer. 

There is no need to publish any data about problems and resolutions because:

    • We manufacture our products one by one, therefore the fact that (for example) you receive a non-fitting in-ear does not mean that they are all not fitting and that other clients will have fitting problems. In addition, a complaint doesn’t make a statistic since happy clients are not complaining or necessarily reviewing a product they paid for.
    • We have no interest at all in delivering “low quality” or non fitting products. A faulty product for us means loss, therefore we are the ones who really want the products to be perfect.
    • We have invested in the right resources in order to immediately spot any reason for any problem and we are very happy to help our clients at the best of our possibilities in or out of our guarantee policy.
    • The rights of client and provider end where respect for both parties ends.

Both parties accept to not render nor publish any data about problems encountered and their resolution, especially if with a negative finality, especially if not based upon truth, especially before double checking and being sure of the origin of the problem itself.